Summary

I am a skilled processing technician and phlebotomist with excellent written and verbal communication skills. I am process conscious and very detail oriented. I’ve been trained to follow very stringent protocols involving specimen collection, processing, nursing assistance, and medical devices. Having just finished my bachelor’s degree I am prepared to start an aggressive career path in the health care field. I’m well suited mentally for demanding and detailed positions where exactitude is critical. I am a quick study in any environment and consider situations that would be overwhelming to others as an opportunity to show my best work. I’m adept at sorting out complex issues, developing repeatable processes in high volume facilities, and consulting with others, both in and outside the company to arrive at the best solution for the patient and processes involved. All of these skills require self-motivation and particular attention to detail.
I work well in a team environment as either the lead or as a team member that can be counted on to learn quickly, perform, and follow through. Because of this I’ve become a valuable and trusted member of every team I have been associated with.  I excel in problem resolution and interact well with all levels of a company, including C Level management.

 

Experience:

Edwards Lifesciences              Audit and Data Control / Regulatory Affairs Admin Support              March 2011 to Present

·         Customer Service and Vendor Contact

·         PCS for new products, Engineering Changes

·         Auditing ECRs for compliance with federal and international quality standards including Japan, FDA, and DEKRA

·         Administrative support, data entry

·         Schedule interviews for various departments, HR support for health and wellness activities

·         General responsibilities to support multiple departments and senior management

·         LMS System administrator – input and file training records

·         Expense reporting for Finance Department, catering coordination and community outreach programs, travel and lodging coordination

·         Schedule and prepare various trainings, conferences, and events for the Draper site

 

Next Stop, Inc              SAP Security Trainee/Role Mapping              Part Time May 2012-Present

·         Learned SAP Security Model

·         Participated in advanced training in SAP security

·         Aided Analysts to construct Role models and translate Role assignments, Job functions and Personnel assignments

·         Created a Change Management learning program

 

LabCorp              Specimen QA Specialist              September 2010 to March 2011

·         QA’d specimens and test results. Verified procedures were followed, signed and recorded

·         Communicated and reviewed lab orders – performed QA Verification with clients and Medical Technologists

·         Ensured accuracy in recording and retrieval of test results and patient requisitions

·         Ensured proper handling of all specimens received at LabCorp’s SLC facility and prepared specimens for laboratory testing. This included data entry, aliquoting specimens, centrifugation, and tracking

·         Used Archival systems for location of QA package documentation

·         Trained new employees on techniques and protocols

·         Assured protocols, procedures and regulations (GLP, OSHA, HIPPA, CLIA) were continually met

 

Local Results              Senior Account Manager              March 2010 to September 2010

·         Thorough knowledge of all account options to ensure highest standard of customer service

·         Informed clients and matched products to their individual needs                           

·         Internet Marketing Advisor – work with small and privately owned companies to increase revenue. Used internet marketing, visibility enhancements on major search engines including Google, Yahoo, and Bing

·         Customer Service and Billing – outbound and inbound account management

·         Thorough knowledge of the company, policies, and products

·         Quick and accurate resolution to problems

·         Educated trainees on sales strategies with special attention to details of the products and customers’ needs

 

ARUP Laboratories              Phlebotomist/ Processing Technician              February 2008 to February 2010

·         Performed venipuncture and specimen collection at the University of Utah Hospital for inpatient, outpatient, and ED settings

·         Ensured the quality of specimens and matched client information to guarantee proper testing and recording of test results

·         Worked with patient, staff, and physicians to complete medical testing of patients. Customer service and attention to the patients’ mental, physical, and emotional well being while performing needed testing was critical

·         Followed exacting protocols, procedures and policies

·         Worked in trauma and emergency – performed duties quickly and accurately

·         Communicated orders – verified required information with staff and patients to ensure accuracy and recording of test results

·         Registered patients for laboratory testing

·         Reviewed and proofread doctor’s orders, samples, labels, and other supporting documents for completeness and accuracy, worked with nurses to rework orders as needed

·         Ensured proper handling of all specimens received at central and STAT Lab facilities

·         Prepared specimens for laboratory testing. 

·         Adhered to strict protocols, procedures and regulations (GLP, OSHA, HIPPA, CLIA)

 

Skills:

·         Phlebotomy (Evacuated systems, Syringe, and Winged Collection Sets)

·         Blood Glucose Testing

·         Blood Culture Collection

·         Patient Registration

·         Specimen collection, processing, aliquoting, centrifugation, tracking

·         Knowledge of medical environment, research protocols, procedures, and terminology

·         HIPAA, OSHA, CLIA, STP, GDP, BBP precautions, MSDS sheets

·         Quality Control, Quality Management, Auditing procedures (internal and external)

·         MS Office Suite (especially Excel and Word)

·         Sirius, Cosmo, KEA, ANSR, ESP Accessioning, Millennium, LMS admin, PeopleSoft

 

Certifications:

·         CNA; Registry Number: UT000332261211 Certified: December 2011

·         SAP Security (internal – Next Stop, Inc)

·         Selected as one of only four biotechnology students to be admitted into the Innovabio internship program after a rigorous course and selection process

Education:

University of Utah              BS HDFS August 2013

SAP Security              May-December 2012

Associate of Science- Salt Lake Community College              With Honors May 2011             

Jordan Applied Technology Center              August 2005 to December 2006

Innovabio Internship              Summer 2006